Employees and payroll

Thanks for posting an update here, @William Lavasque,

I can share some updates about this issue you're having.

At the moment, there is an ongoing issue with Direct Deposit activation in QuickBooks Desktop. The fix is still in the works and our engineers are working internally so we can't provide the exact turnaround time on when a resolution is released.

Instead, they send live updates about the status of the investigation through email. If your account  is not yet added to the notification list, please contact our Support Team using these steps:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Provide the investigation number INV-48422 to our representatives for easier tracking.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

For now, here are some workarounds suggested by our engineers. First, try toggling Internet Explorer as a default browser and add these trusted sites, *.intuit.com and *.intuit.net.

Next, open QuickBooks as Admin. Do this by right-clicking the QuickBooks icon in the desktop and selecting Run as Administrator.

We ask for your patience while the resolution is being worked on. This thread will remain open for any updates and inquiries. You can also tag me for other concerns in QuickBooks. Have a good one!