So I had a client who wanted to move from online to desktop. The issue I have now is that when setting up direct deposit for desktop it just doesn't. Like when I go in to see the pending status in payroll info under accounts and billing, it just says inactive. Activating it does nothing, no charge for verification is being sent to the bank from what I can tell. When I reached out to support directly I kept getting passed around and around and around. Saying this wasn't the person who could help me. I'm thinking the issue is because I still have outstanding payroll tax deposits scheduled in online that has something to do with why I can't set up the direct deposit. Not sure, if I need to be completely disconnected from online for desktop to work. Any higher level insight would be helpful.
