As per this discussion, I tried to reach out to Customer Support. Here's a quick run-down of my experience:
1) Request a callback. Get a call from someone who isn't part of the full-service payroll team, and doesn't know about QSEHRA. Takes roughly 30 min on hold to figure it out. Ends up suggesting I call a number to reach someone at full-service payroll. Call that number, the automated message says the number is not in use.
2) Request call back again. Someone from full-service payroll calls. Explain the situation, takes another 30 min or so on hold for her to figure out what can be done. Finally sends me a step-by-step description for QuickBooks Online Payroll Enhanced and says the same interface will be available today for me as well and that I'll be able to update the w-2 content free of charge. If it doesn't she recommends calling customer support.
3) Come today, no such interface is available and call back isn't available. I won't be surprised if they'll attempt to charge us for this come next week. What a joke.
