Thanks for reaching out to the Community, CPA01.
I can see how beneficial the direct deposit feature for your business. Let me help point you in the right direction to get this option working.
We’ll have to trace where the error is stemming from. The process requires the gathering of sensitive information to access your account.
I know you’ve already contacted our Payroll Support Team about the issue. I still recommend reaching out to them again for further assistance.
One of our specialists can review the notes you have from your previous chat/email. From there, they’ll continue performing the troubleshooting where the last agent left off.
Here’s how:
- Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down to choose the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Press the Search button to display the Get Phone Number or Start a Message button.
For additional resources, these guides provide an overview of how to accomplish the following tasks in QuickBooks.
Feel free to leave a comment below if you have any other concerns or questions about QuickBooks. I’ll be glad to lend a helping hand. Wishing you and your business continued success.
