Hello there, @Pam1964.
Since you're having the same issue where the SUI filing for Illinois is disabled, I'd suggest reaching out to our Customer Support Team. They have tools such as screen-sharing that can double-check why it's happening and able to create an investigation ticket.
Here's how to reach them:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter QuickBooks Crashes in the Tell us more about your question: field.
- Select Search.
- Click Start a Message.
In the meantime, you have an option to create a file and manually upload it to the state. Let me guide you how:
- From the Employees menu, choose Payroll Tax Forms and W-2s.
- Select Create State SUI E-file.
- Hit Continue in the Welcome and QuickBooks Payroll State SUI File window.
- Pick Illinois in the drop-down arrow.
- Elect Get QuickBooks Data.
- Review the information and choose QuickBooks Payroll State SUI E-file drop-down arrow in the Add-Ins tab.
- Hit Start Interview.
- Hit the I understand that I must review my data and answer the following questions and tap Next.
- Enter a file name and hit Next.
- Answer the various questions and click Next until the End of the Interview.
- Click OK in the State file Created.
- Tap Yes in the Save Workbook.
Once done, go to the Illinois website to get the registration instructions. For complete details, you may refer to this article: E-file or submit state unemployment filings.
You can also check out this article to be updated with the latest tax information for Illinois: Illinois Payroll Tax Compliance.
Stay in touch if you have any other questions. I'll be happy to help you out.
