Hello there, @jane56.
This e-filing service is available for employers that report for 25 or more employees. Have you made any edits on the previous year's payroll that may have caused the eligibility for the quarterly reporting to be removed?
If you have in fact reported for 25 or more employees, you'll want to reach out to QuickBooks Support to investigate further.
Check out this article on getting in touch with our team: Contact QuickBooks products and services Support.
Let me know if you have additional questions on this, I'm here to help!
