Employees and payroll

Hi there, tc29 and Abishop.

We know that this hasn't been easy for all of you to have a program and have it not work the way it should be.

Since none of the above steps work, I'd recommend reaching out to our Payroll Support Team so they can verify your account and further investigate what could have been the cause of this error.

Here's how to contact them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click the Contact Us link.
3. Enter your concern in the Tell us more about your question box.
4. Click Search.
5. Choose to Start a Message or Get a callback.

To make sure we address your concern on time, please check our support hours and types.

Here are payroll liability related articles for additional reference:

• Run payroll liability balances report
• How to use QuickBooks to pay payroll taxes and other liabilities

Let us know if you have other payroll concerns. I'd be happy to help you.