Hi,
I know this hasn't been easy for you and your employee. For now, you can cut a paper check for your employee so they can still get paid on time while your account is being reviewed. Make sure to change the checks in your product to paper checks before attempting to send it again.
Limits are placed to protect your account from fraudulent ACH activities. Once your account has reached a direct deposit limit, an email will be sent to you from DDLimits@intuit.com. This includes details on why the account has been placed on hold and what you can do to resolve it. Once a request is submitted, the process takes two business days. It's also advisable not to run any payroll while the account is reviewed. This will cause another error.
You can reach out to our Payroll support again. They can directly check with the Risk Management Team to review your request immediately.
Here's an article to learn more: Payroll account suspensions, security checks, and risk management.
I'll be here if you have other questions.
