Employees and payroll
Hi there, @Daren.
This isn’t the impression we want to leave with you and for those users who are also affected.
I know it's very inconvenient and time consuming for you to put their time data manually. But this alternative is what we can recommend besides using TSheets.
As of the moment, there’s an investigation currently in place about failing to add an employee for time tracking. Our product engineers are working so hard to find a permanent solution. It would be best to reach out to our Customer Care team to add you to the list of affected users. Once you’re added, you’ll be updated as soon as a fix is implemented. Here’s how to contact them:
- Select the (?) Help menu.
- Click Contact Us.
- Enter this statement on the box “unable to add employee for time tracking.”
- Hit Let’s talk.
- Choose to Get a call or select Start a chat to connect with them.
You can also present these investigation numbers as reference INV-46541 and INV-35152.
We appreciate your patience while we’re working on this. Please know that the Community team is always here whenever you need information and further assistance. Keep safe.
