Hello there, @soniaenriquez.
You can contact our QuickBooks Support so that they can pull up your account in a safe environment. Also, check the error you received while you're trying yo send your usage data and file an investigation if needed.
Here's how:
- Go to the Help menu.
- Choose the QuickBooks Desktop Help tab.
- Enter your concern.
- Click the Contact Us button.
- Select Continue.
- Choose either Start messaging or Get a callback.
- Fill up all the information needed.
- Click Submit or Confirm my call.
Please know that if you're using QuickBooks Pro, Premier, or Plus, the support hours are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. Also, the same support hours if you're using QuickBooks Basic, Enhanced, or Standard Payroll. And, if you're using the Enterprise or Assisted Payroll version, you can contact us any time on any day.
You may read this article for more detailed information about the error: Error: QuickBooks has encountered a problem sending your usage data.
I've also added an article that helps you manage payroll and keep track of employee expenses:
Please know that I'm always around here in the Community to help. Take care, and have a great day.
