I'd like to jump in and help you out, Cas9.
Based on the context of your posts, I would say you are using QuickBooks Desktop Payroll. I can also say that you have already tried the steps in this article since you've already checked your time zone settings: Error - QuickBooks has encountered a problem sending your usage data.
There is another article you can follow to troubleshoot this error. You can check this out before contacting support because they'll also tell you to do the same thing: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
If the steps won't work, please contact our Support team. They are available from 6 AM - 6 PM PST Monday-Friday and 6 AM - 3 PM on Saturdays.
- Click on Help and select QuickBooks Desktop Help.
- Select Contact Us at the bottom.
- Enter a summary of the scenario and click Let's talk.
- Click on Message an Agent.
You can always go back to this thread if you have other questions in mind.
