Hi there, @Annoyed2020.
The investigation number 28913 is already closed.
In the meantime, you can add a new time tracking users with a different email address or names used in QBO for the EE or vendor. You can edit your email at accounts.intuit.com.
It would be a great help if you can add some details on the error you're getting when trying to add a new time tracking user. This way I can provide you some more steps to fix your issue.
You can also read this reference about payroll in QuickBooks Online: Manage your Payroll in QBO.
Leave a comment below if you need further assistance. I'm always here to help. Stay safe.
