Thank you for the quick response, clong1.
Allow me to share some updates why you're unable to add a time tracking user in QuickBooks Online.
Currently, there are reports about getting an error when adding a time tracking user. Our product team is aware of it and are working to implement a solution.
I also suggest calling our phone support to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available.
Here's how you can reach them:
- Go to https://help.quickbooks.intuit.com/en_US/contact.
- At the top right, select your QuickBooks version.
- Select a topic.
- Click on the Get Phone Number or Start a Message button.
Rest assured, we're going to roll it out as soon as possible.
That should point you in the right direction today.
We appreciate your patience while we look into this. Please stay in touch with us if you have any other questions.
