Thanks for keeping us posted, ro_bridged.
I checked the investigation about the issue of being unable to delete or edit a paycheck and can see that it has been closed. Let's ensure that the paycheck to be deleted or edited is after the books have been closed. Checks dated prior to that can't be deleted or edited. You can re-open the books and then can edit the check.
If the books is not yet closed and you're still unable to delete it, we can perform a few browser-troubleshooting steps that might have caused the issue. Log in to QuickBooks using a private browser. Then, go to the paycheck list to edit or delete the paycheck.
Here's how:
- Select Workers or Payroll, then Employees.
- Click Paycheck List under Run Payroll,
- Change the date range if necessary. Then select the paychecks you want to delete.
- Select Delete.
- Mark the checkmark box to confirm the deletion. Then select Delete Paycheck. Or open the paycheck and delete it from there.
Once you're able to delete the paycheck, we can go back to the main browser to clear the cache. Using another browser can also help you in getting rid of unexpected behavior.
If you get the same thing, I suggest getting in touch with us so we can open a new case to further investigate. To ensure we address your concern on time, check out our support hours.
The Community is always available if you need more help. Take care always and have a great day!
