Welcome to the Community, @lkeyser.
When setting up an employee's home address, all states should appear from the drop-down. Let's perform some troubleshooting steps to get this fixed and get you back to working order.
There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging in to your QBO account using a private browser.
To use a private browser, here's how:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + N
- For Internet Explorer: Ctrl + Shift + N
- For Safari: Command + Shift + N
Once logged in, go back and try to select the state of your employee again to double-check.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If they get the same result while using a private browser, I recommend switching to a different one.
You might want to read this article to know more about multistate employment: About multistate employment payroll situations.
Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.
