Employees and payroll
I appreciate you for performing the troubleshooting provided by my colleague, SethL.
I've checked here on our end and there's no reported case where customers can't access the Work Locations in the Business Information section. To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. There are times when a browser's cache data becomes full or damaged preventing you from accessing the Work Locations page.
Here's how you can access private browser:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, try adding the work location again.
If it works, try clearing your browser's cache to delete those temporarily Internet stored files. You can also use other supported, up-to-date browsers to be thorough.
If the same thing happens, let's try clearing Intuit-specific cookies to refresh website preferences on your program. Just refer to this article for the steps and details: Clear cache and cookies to fix issues when using QuickBooks Online. Then, go to Step 2: Clear Intuit-specific cookies from your browser section.
If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's chasing this issue.
Here's how:
- Click the Help icon on the top right.
- Tap the Contact Us button at the bottom.
- Enter a short description of your concern.
- Tick Continue.
- Choose Message an agent to connect with our support.
I have a link here where you can find articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/07?product=QuickBooks%20Online.
Fill me in if you need a hand with running payroll reports or any QBO related. Wishing you and your business continued success. Take care always.
