Thank you for joining the thread, @DaMet.
The Resend? link should be available under the Email section once you've sent an invite to your employee that they haven't accepted. On the other hand, if you haven't invited the employee yet, you can see the Learn more link which routes you to the article about inviting employees to see pay stubs and W-2s online. Lastly, you can't see any link from there once an employee has accepted the invite and have created a Workforce account.
Since you don't see the Resend option from there, it means that the employee has accepted the invitation. For us to isolate the problem further, have your employees sign in to Workforce using a private window since it doesn't store any history or form data. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.
To save you time, you can use either of these shortcut keys:
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If the employee was able to sign in successfully, have him go back to the original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.
If the problem continues, I suggest reaching out to our Support Team or ViewMyPaycheck Support to investigate the issue further.
Post again if you have any other questions. I'm always here to help. Have a good day!
