Hello, @bbh2509.
We’ll advise our customers to contact the support directly if there’s no longer an option from their end to perform the troubleshooting steps. These are tools that only our Customer Support specialist has.
Also, I’ll take note of your feedback. That’ll help us ensure we're able to assist our customers properly in a manner that your experience is marked as outstanding.
You can also check on the following article to help you with your payroll: Commonly used articles to get started with Payroll.
Let me know if there’s anything that I can assist with your account. I’m always here to help. Have a wonderful day!
