Employees and payroll

Hello there, BNISSEN.

I appreciate the details you've provided and for trying out some troubleshooting steps beforehand.

Let me provide additional option to resolve this. If you have created a paycheck that's not calculating the federal withholding, deleting and recreating it will do the fix.

Here's how:

1. Go to the Employees menu and choose Employee Center.
2. Select the employee.
3. Under Transactions, open the paycheck.
4. Click the Delete icon.
5. Hit OK.

If you haven't saved the paycheck, you can revert it. This will help refresh the paycheck for the taxes to calculate properly. I'll walk you through the steps below:

1. Go to the Employees menu and choose Employee Center.
2. Click off the employee name or hit the Tab key on your keyboard, the employee's name is highlighted with a yellow background.
3. Right-click an employee name in the Enter Payroll Information window and choosing Revert Paycheck.

Here's a guide about reverting paychecks in QuickBooks Desktop.

If the same thing happens, I recommend contacting our QuickBooks Care Support. They'll be able to take a closer look at the issue and investigate further why the federal withholding is not taking taxes.

Here are some steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Get a callback button.
   

Be sure to get back to me if you have other questions. I want to make sure everything's taken care of.