Thanks, katherinjoyceO!
I think we already did everything as instructed to in the link you provided, as far as setting up the QSEHRA reimbursement type is concerned. I will note that the instructions applicable to us for setting up the W2 reporting state the following, highlighted in red:
Intuit Online Payroll Full Service/QuickBooks Online Payroll (all other versions)Let’s add benefits with QuickBooks Online Payroll Full Service, QuickBooks Online Payroll Core, QuickBooks Online Payroll Premium, or QuickBooks Online Payroll Elite
Contact Payroll Support for assistance.
This is the part that we did last year when we called to have this set up. Yet, it appears it never was, and as far as we know it still isn't fixed.
This is an issue that seems to come up over and over again with Full Service: many features available to users in the lower levels of Quickbooks are not accessible in Full Service and require us to contact customer service in such cases. While I can understand some of the thinking behind that, the problem is the lack of transparency for the user, especially when snafus like the W2 reporting arise.
We will try contacting customer support again in the coming week to see where this stands.
