Employees and payroll

Greetings, @terrao.

This isn't the impression I want to leave you with. I'm determined to help you get the support you need so you can pay your employees.

One of the reasons why you're receiving the "Urgent Issue" email, is because your account could be on hold due to this being your first time running payroll. For that being said, I recommend contacting our Support Team so they can detect what's causing this issue. They have more advanced tools to review your account to help get you back to business.

1. Go to Help.

2. Select Contact Us.

3. Give a brief message about your issue, then press Let's Talk.

4. Scroll down and choose to Get a Callback.

In the meantime, you can look into this link about urgent issues in Payroll.

I value you and the success of your business. Should you need any further information, please don't hesitate to ask. Have a great evening.