Hi @lancpay,
I'd be more than happy to assist with your issue. To proceed though, I'll have to ask for additional details so I can provide accurate troubleshooting steps for you.
You also have the option to contact our QuickBooks Workforce Support team for assistance. You can click the link and follow the instructions provided by my colleague above.
Hit the Reply button below if you wish to share additional details on the issue you have. I'll be sure to get back to you.
