I am having the same difficulty. I have been using the work around for years. Now I cannot make any changes in an employee file (ie wage changes, etc) and save it because I have them in twice. It tells me I have to update because the social security is in there twice. I now have to remember the new wages or other changes each week. This is ridiculous! 

I got a suggestion to set up class tracking to handle this situation. However, I cannot find anywhere how to process my payroll after the class tracking is set up. Also in the set up you have to pick entire paycheck or Earning items. How do I know what to pick when it isn't explained? 

Can someone please help with this?

Thank you.

Hey there, @clake. 

Thanks for chiming back on this thread. Let me point you in the right direction. 

To get this handled properly and give you more details about process payroll after the class tracking, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us button/hyperlink. 
4. Enter your question and tap let's talk. 
5. Scroll down and pick to Get a callback. 

It's that easy! As a future reference, check out this guide: Class tracking. 

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

How did you setup the payroll files for the same employee for WH?

Lives in WA, Works in WA

Lives in WA, Works in OR

or something else?

Hi Snelly210,

Each employee has only one home address, so of course if they work in other states, the home address remains consistent in each of their multiple employee records.

In the Payroll/Taxes tab, I enter all information according to the state in which they are working (in the State tab, State Worked and State Subject to Withholding are both set to the state in which they worked).

Yes, that's exactly how I did it.

Clarke,

Did you get an satisfaction from Customer Support? I was told one line over and over..."we don't supports roaming employees". The fact that their product has been successful at this for more than 23 years didn't seem to matter.

Yes, it used to work to just put the state abbreviation after their name in each record (WA for the Washington record, OR for the Oregon record etc.). Now because of the new restrictions, you cannot create or update records for multiple states.

Are you suggesting you run a separate payroll for each state? That was not previously necessary. I ran all my states in one payroll schedule.

I still only run one payroll. The work around I do now is that I changed the {state} after their name to a @. This worked for awhile. Now it says you can't have two employee with the same SS number. I worked around this by changing one number in their SS number. I kept that last four numbers the same so they can still open their paystub when it's mailed to them. I manually combine the two states for the W-2 every year so it doesn't really matter if the SS number is different in QB. As long as it's correct on the W-2.

I hope this helps.

I had a WA State Agency reject our 3rd Quarter WA Paid Family Leave and Cares tax return from Intuit due to us having two payroll files for the same employee. Anyone else have this issue? Any work arounds?

If you don't put their accurate SS# on the tax forms for both states, how do they match things up when you do submit the W2? That doesn't make sense to do it that way. 

how about in quickbooks online? how to do iit? please.