Hi there, mwilson5034.
It could be the state where the employee lives was opt out in your account. To check this, I suggest contacting our Support Team. They have the tools like screen sharing to verify your account set up and investigate why you're unable to select the employee's state.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.
Please check this article for additional information on how to set up work location and things you need to know if you have multiple work locations in different state: About multistate employment payroll situations.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
