Hi there, @hoaca.
I recommend you make an internal agreement with your employee to get the money back once they received the amount.
Before you reverse a direct deposit you must meet the following criteria:
- It should less than 5 days pas the check date of the transaction.
- A reason for the reversal is compliance with ACH or EFT laws. This includes duplicate payments, unintended or erroneous payment and/or the amount paid was significantly different than what was owed to the receiver of the payment.
- The amount to be reversed is more than $50.
- Reversals can only be processed for the full amount of the direct deposit. Partial amounts can't be reversed.
- The direct deposit isn't for a current employee.
If you meet the criteria you can request a Direct Deposit Reversal Form that will take 5 business days to process. You'll be charged a direct deposit reversal fee ($75 per payroll), whether or not the funds are recovered.
I suggest also contacting our customer support team to check the status of Direct Deposit for the two employees.
I’m adding this article for you to check for additional details about reversing a direct deposit: Reverse a direct deposit.
If you have any other questions, don't hesitate to hit the reply button. We're always here to help. Have a good day.
