Thanks for joining this conversation, BADA.
To answer your question, only the master admin, company admin, and standard users with full access can change the primary addresses of the employees in QuickBooks Online (QBO).
Since all the employees are to the correct work location and the paychecks/paystubs are still showing the old one, I highly suggest reaching out to our Phone Support team. They are able to access your account using their screen-sharing (remote access) tool and further investigate. They can also perform some troubleshooting steps to fix this for you.
Here's how to reach them:
- Click the Help (question mark) icon at the top right of your QBO account.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll be adding these articles for future reference:
Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care!
