Hi there, Carpenter.

There's been a delay in the notification when processing the payroll funds. However, there's no actual impact to the money movement, and the funds will be deposited soon.

You can check the status here: https://status.quickbooks.intuit.com/

We appreciate your patience regarding this issue.

Same problem here. Payroll was submitted on time, but has not been withdrawn from our business account nor deposited to our employees. I can't get ahold of Quickbooks support. What's going on? My employees are panicking.

Update - they've acknowledged the issue: https://status.quickbooks.intuit.com/

Let me direct you to our live payroll support team, Drew. They can look into the specific details of your payroll submission and help you figure out why the funds haven't been deposited.

Here's how:

1. Click the Help icon.
2. In the Search tab, type Contact Us in the search field.
3. Click the Contact Us button, then select either Chat or Callback.

Please check the support hours to determine when agents are available.

If you have additional questions, feel free to click the Reply button below. We're here to assist further! 

Hey EvethC,

I requested a callback (twice actually), and have not heard from support.

Thanks,
Drew

Hey, @DrewBARK. 

We appreciate you coming to the Community and letting us know that you're having trouble getting a callback. 

The reason this could be happening is due to our Customer Support Team hours. Please review the guide below to ensure that you're requesting a callback within our available support hours: 

Contact Us

You can also use this link to check up on the status of the issue.

Please keep us updated on how the call goes. I'll be just around the corner if you need me again!

QuickBooks deducted the employees' wages from our business checking account, but did not pay the employees. Can't get any customer service. This is ridiculous 

There is absolutely zero support. The contact us page doesn't work, and neither does the "assistant. I have no answers to give my employees. QBO customer service is nonexistent.