We appreciate the time and effort you've already put into troubleshooting this, including verifying your internet connection and following the outlined steps, such as updating and restarting, dso0216. Your dedication to ensuring your team's payroll processes continue without disruption doesn’t go unnoticed.
The payroll service connection error may be caused by any of the following:
- Invalid security certificate.
- Sending payroll data in multi-user mode.
- A network time out prevents QuickBooks Desktop from accessing the server.
- General internet connection issues.
- Internet security and personal firewall software settings.
- Incorrect system date and time properties.
To fully resolve this issue, we recommend contacting our Live Support Team for further investigation. They can securely access your account, review connection logs, and provide tailored steps to fix the problem.
To reach them, here's how:
- Open QuickBooks on your computer.
- Go to the Help menu at the top, then select QuickBooks Desktop Help or Contact Us.
- A new window will open with a search bar.
- Enter a question, keyword, or topic you need help with (e.g., "Payroll service connection error").
- Search for any article related to your issue. You must search for an article before the Contact Us option becomes visible.
- If you still need help, click Contact Us at the bottom of the search results.
Our support team is available during the following hours based on your QuickBooks plan:
- QuickBooks Pro and Premier: See Care Plans for QuickBooks Desktop.
- QuickBooks Plus and Enterprise: Includes support.
- Plus (Mac, Pro, Premier)
- Monday to Friday, 6 AM to 6 PM
- Enterprise
- Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT
Please reach out during these hours so our team can assist you as quickly as possible.
If you have any follow-up questions or additional concerns about payroll processing, feel free to return to this thread.
