For the last month, whenever we go to click "email" on the Send Forms > Paystubs screen, it freezes QB instantly. We've tried this on multiple machines, with multiple company files and even made a new one. We are using the built in email from Quickbooks. If I send an invoice through the QB Email server, it works just fine. However, the paystubs freeze everything. Same thing if we go to File > "Send Forms". Same thing if we switch to multi-user mode and it fails to switch because the file is still in use, it freezes.
Our main focus is the paystub freezing. I've spent a total of over 9 hours now with tech support on the phone with [name removed] but all they did was make things worse. Now we have rough paystubs, fake company files, all of our settings for our firewall was lost, and LOTS of time wasted doing STUPID THINGS. She would ask me if the server has M$ Office, I said no, that's why we use QB Email server. Then she asks me to open up the program manager and run Excel. That's just a small example of the incompetency. They REFUSE to let me speak to ANYONE else at Intuit, including a higher level support that I could talk to. I was literally fixing things she was breaking and doing her job, it was pointless everything she had me try.
I wish I could get someone else to help or actually figure out what's wrong (I suggested to run and pull a program log, she had no idea what that is).
Has anyone else successfully fixed this issue? I saw there were hundreds of other people that seem to have this same issue. The only resolution I saw was for people who had brackets in the employee names, but we do NOT have brackets on any name in the employee list.
