Employees and payroll
We understand that deleting the primary location under the Work Location is a convenient option for you, Sarah. We will ensure that your new company location is correctly assigned for your employee records.
Please know that the primary address in the payroll serves as the main business location for tax and payroll reporting in QuickBooks Online Payroll. This address cannot be deleted or made inactive because it is essential for calculating taxes, filing tax forms, and issuing payroll notices.
When assigning a new company address for your employee, we can add them to the Employee Profile as a workaround.
Here's how:
1. From the Employee List, choose your employee.
2. Click the Edit under the Employment details.
3. Navigate to the Work Location section to enter a new location or select an existing one.
4. Once done, press the Save button.
Once you add them, this will show within the Company work locations. See this sample illustration below:
Furthermore, for assistance in setting your current address as the primary one, you can reach out to our QuickBooks Online Payroll phone support team. They are available to provide step-by-step guidance and ensure your information is updated accurately in the system.
On the other hand, if you handle payments and submissions directly to federal and state agencies, please visit this page to update your business information: Update your legal business name and address.
Furthermore, you can review these articles whenever you want to modify your pay schedules or electronically pay and file your payroll taxes and forms.
