Employees and payroll
One common reason an employee is unable to receive their direct deposit is due to the bank rejecting the transaction or the funds being accidentally deposited into the wrong employee's account. I'm here to assist you in recovering the funds, Wind.
You can contact the receiving bank to check if you have provided the correct bank account details. If this was deposited successfully, you can request a direct deposit reversal.
If the account is confirmed as rejected because the account doesn't exist or is closed, you can void the paycheck. Once done, update the employee's bank account. To do so, follow the steps below:
- Go to Payroll, then select Employees.
- From Payment method, select Start or Edit.
- Enter the new bank account info.
- Click Save.
After that, recreate the paycheck.
On the other hand, if the funds were deposited to the wrong employee, you can create a manual check for your employee and contact us to void the rejected direct deposit paycheck.
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- Go to the Search tab and type Contact us.
- Click the Contact Us button.
- Go to the Callback section, and select the Have us call you option.
After the paycheck has been voided, send another direct deposit paycheck to your employee. For detailed steps on the process, see this article for reference: Handle a Direct Deposit Paycheck that was not received by an Employee.
If you have successfully run payroll, learn how to pay and file your state and local taxes using QuickBooks e-pay and e-file. I've got this handy resource for your guide: Pay and File Payroll Taxes and Forms Electronically in QuickBooks Online Payroll.
Please don't hesitate to return and inform us with any other questions and concerns regarding direct deposit. I'm here to assist you whenever you need me. Have a nice day.
