QuickBooks has a timeout feature that logs you out after the maximum allotted hours for your account, margie286. I'll share some information to help maintain the security of your account.
In QuickBooks Online (QBO), you'll be logged out of the system automatically if you're inactive for a long period. Since you experience issues and unexpected logouts while using the app, I suggest refreshing your app's data to restore it to its default settings.
Here's how to refresh your app data based on your mobile device:
iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Click Offload App.
For Android users:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
If the issue persists, I recommend uninstalling and reinstalling the QuickBooks mobile app to clear out any potential glitches.
Alternatively, I suggest accessing your QBO through the web browser to continue your task.
You can also change the account's time-out preference to extend your time limit before the system automatically logs you out.
Furthermore, here's an article that you can browse through on how to solve if you're having speed issues with your QBO: Why is my QuickBooks Online slow?
If you need further help with logging your account in QBO mobile app, please don't hesitate to let me know by leaving a comment below. I'm always here to answer any questions you may have.
