@Kurt_M - To clarify, the employees were not deleted during the migration from QBDT to QBO. The employee profiles were deleted post-migration, I believe by one of the Payroll and/or Time experts on Intuit's end, who were assigned to facilitate my Payroll Elite setup and onboarding experience.
I took the steps you listed in your post a month ago. In contacting support, the case I was issued was 15125584840. I spent over an hour on the initial support call, and then in the subsequent days followed-up on the status of my case via chat with three different agents on 10/23, 10/25, and 10/31. The agent on the 10/31 chat issued another case for this issue, 15126013614, as well as made additional changes to my Online file.
One month later, I still have not been able to resolve this issue -- and, through additional chats with Payroll Support, it seems that more employee profiles have been deleted. Any other suggestions for how to navigate this issue?
I'm trying to understand...
1) Post-migration from Desktop to Online, who/how/why were employee profiles that had been successfully migrated, then "deleted" during my Online Payroll Elite Setup experience and/or follow-up conversations with Intuit Payroll Support?
2) Is there a way that these employee profiles, deleted in my Online file, can ever be restored on my end?
