LeizyIM - unfortunately, the payroll updates article you shared, does not apply to my situation.
For anyone else in the Community experiencing the same issue, here is an update. After multiple attempts to reach the Payroll Elite Setup & Onboarding team (the team responsible for my QuickBooks Online Payroll setup and resulting issues), I was redirected to Payroll Support. I spent approximately two hours on the phone explaining my situation above to an expert on the Payroll Support team.
Ultimately, it was determined that I need to go through Intuit's Payroll Corrections process. Both customer support and "PTO" case numbers have been issued for my Corrections case. I was also asked to provide Payroll Detail Review reports from my QuickBooks Desktop file, for the Payrolls ran YTD in Desktop. It is my understanding that the Intuit Online Payroll Corrections Team will be using these exported reports to go back and fix the YTD Payroll History that was entered incorrectly by the Payroll Elite Setup Expert assigned to my account. I received a notification via email that it will take 25 days to complete my corrections. All 17 employees set up by my Intuit Payroll Elite Setup Expert need various corrections when it comes to YTD tax withholdings and/or company contributions.
It's unfortunate that there seems to be no monitoring or accountability by Intuit, when it comes to the performance or service levels by their Payroll Elite Setup Experts. It is now costing both my company and Intuit's time, to correct what they said they would handle correctly in the first place (my Payroll setup). That was one of the reasons we went with the QuickBooks Online Payroll Elite subscription after upgrading from QuickBooks Desktop -- to receive "elite" expert setup services and avoid this kind of issue in the first place.
