Our company recently upgraded from QuickBooks Desktop to QuickBooks Advanced + QuickBooks Online Payroll Elite. The payroll expert who handled our payroll setup appears to have mis-entered YTD information for Employee Taxes, Employer Taxes, and Company contributions across multiple employees.
The payroll expert who performed the data entry is not responding to my messages, and had assured me multiple times before I had to run my first Payroll in QuickBooks Online that the YTD information she had entered was correct, based on checks and balances in place on her end.
Now that I have run one Payroll in my QuickBooks Online account, it is unclear how to correct these multiple YTD payroll history variances between Desktop and Online that I am finding. I am reaching out to the community to see if anyone else has experienced this, and how they recommend to proceed in terms of working with the QuickBooks Payroll Elite support team to resolve this kind of issue. Based on what I am finding in the Online data, I will need to issue a correction for every single employee (16 total) that was setup by the payroll expert who Intuit assigned to my account.
