I understand how challenging it can be to E-file CA DE-9C because of SSN, I regret hearing about your experience, please know that this is not the level of service we aim to provide. Rest assured, I'm here to provide valuable insights and guide you toward the appropriate support channels to promptly investigate this issue.
If you have already tried all the recommended troubleshooting steps and are still encountering the same error, we recommend contacting our Customer Care Team again. They will provide you with an update and assign a representative to check your end and assist you with the process. This will allow them to investigate the matter further and create an investigation ticket if other users are experiencing the same issue. I will guide you on how to do that, and we will work together to resolve this issue as soon as possible:
- Open QuickBooks.
- Go to Help, then click QuickBooks Desktop Help/Contact Us.
- Choose Contact Us.
- Provide a brief description of the issue, then click Continue.
- Sign in to your Intuit account, select Continue, and Continue with my account.
- Enter the single-use code that will be sent to your email, then click Continue.
- Select to chat with us or Have us call you.
You can also check this article for more details and be sure to review their support hours to know when agents are available.
Additionally, you can review the article to learn how to prepare and print your payroll tax payments and forms in QuickBooks Desktop Payroll, so you can fill them manually with the IRS and state agencies:
Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.
Moreover, if you need to access your filed tax forms and paid tax payments, you can refer to this resource for guidance: View your previously filed tax forms and payments.
We appreciate your utmost patience while this is being worked on. Feel free to post here anytime if you have other questions with QuickBooks. I'm here if you need further help. Have a good rest of the week, @mhpkap!
