Employees and payroll

Thanks for reaching out to the Community, charliea5

If you're encountering a "We can’t get your info. Your employer isn’t connected to QuickBooks Payroll. Contact them to access your paycheck." message in QuickBooks Workforce, with QuickBooks Desktop Payroll, and you're unable to troubleshoot by re-inviting the employee, I'd recommend getting in touch with our Customer Care team.

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel more than welcome in sending a reply if there's any questions. Enjoy the rest of your Friday!