Thanks for joining this thread, Charliea5. Rest assured, there are several troubleshooting steps you can take to resolve this prompt message in QuickBooks Workforce.
To rectify the error message prompted, you can double-check your QuickBooks Online Payroll account status to see if you're still connected to QuickBooks Online (QBO) or QuickBooks Desktop Desktop.
If you are using QuickBooks Online Payroll, here's how:
- Sign in to your QuickBooks Online Payroll as a Primary admin.
- Go to Settings, then Subscriptions and billing.
- QuickBooks Online Payroll has 3 services: Core, Premium, and Elite.
If you're utilizing a QuickBooks Desktop account, refer to these steps:
- Sign in to your QuickBooks Desktop company file as the Primary Admin or Payroll Admin.
- Choose the Employees tab then Payroll Center.
- From the Payroll section, you’ll see which payroll service you’re using under Subscription Statuses.
If this isn't the case, I recommend revoking your employee’s access to Workforce first. After that, you’ll need to resend the invitation to the updated email address and invite them again.
Here's how:
- Select Payroll from the sidebar menu.
- Go to the Employees.
- Choose the employee.
- In the Personal info section, select Revoke Access next to We’ve invited [employee] to view their pay stubs and W-2sonline with QuickBooks Workforce.
- Click Revoke Access.
- Make sure to update the employee’s email address, then select Resend Invite.
- Click Done to complete the process.
If you are using QuickBooks Desktop, remove and reinvite your employees by referring to this page: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....
Once done, your employee will receive a new email and let them complete their new setup in the workforce. You can share this article with them: Set up your QuickBooks Workforce account.
Additionally, You can teach them how to view their paychecks and W-2s, and manage their personal information on this page: View your paychecks and W-2s in QuickBooks Workforce.
Add your remarks in this thread again if you encounter any further problems or have additional questions. We’re here to help and ensure everything runs smoothly.
