Employees and payroll
Thank you for bringing this to our attention, MjB46. We appreciate your vigilance in noticing the problem. Let's work together to determine why you can't see the termination date field.
When you change an employee's status to inactive or terminated, the system will display a box for entering the termination date. Please note this area will not be visible to active employees. You'll need to update their status first to input the exit date.
If they are existing employees, here's how to edit them:
- Go to Payroll, then Employees.
- Locate and select your employee.
- Hit the Edit button in the Employment Details area.
- From the Status dropdown, choose Inactive or Terminated. The Termination date field will appear afterward.
I've checked our records, and there are no reports about the removal of the employee exit date option in QBO. You should still see the designated field under the Employment Details section.
If your employee status is inactive or terminated and you're not seeing the field, you could be experiencing a browser-related problem. Sometimes, accumulated cache files in your search engine cause unusual responses, such as the field for termination date disappearing. We can rectify this by performing basic troubleshooting steps. Start by logging in to your account using an incognito window or private browser. Please refer to the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After doing so, revisit the Employee Details. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Alternatively, you may utilize other supported browsers.
The measures above are designed to help you overcome the absence of the termination date area. This will enable you to input the data accurately into QBO and continue your workflow. If you have other questions about managing payroll information or performing other related tasks, leave a reply below. I'll make sure to get back to you promptly.
