I can only imagine the amount of time and effort you've invested in resolving this issue, and I want you to know that this isn't the kind of experience we want you to have.
I'd like to extend my heartfelt gratitude to you, Lisa, for bringing this issue to our attention and for the steps you've already taken.
Please know that your concern is of the utmost importance, and I am fully committed to ensuring that it is addressed promptly. In order to ensure that your case receives the attention and care it deserves, we will be escalating your case to our Next Level Help Team. They will thoroughly review your recent support case notes and address any unresolved concerns or complaints.
You can expect to be contacted by a member of this specialized team within 1-2 business days. They will provide you with a comprehensive update and outline the next steps to effectively address your concerns.
If you encounter any other concerns or if you have additional questions, please don't hesitate to respond. I am here to make sure you get the help you need and to support you every step of the way.
