I am extremely disappointed and frustrated that this does not work as advertised. Why in the world would QB make class tracking available in QB Time but the class detail does not feed into QBO? Completely ridiculous! I just spent an hour on the phone with 2 very helpful reps, one with QB Time and one with QB Payroll, and they agreed this is a major flaw. The payroll settings in QBO only allow one class to be selected for each employee; the settings in QB Time allow multiple classes for each employee. The only workaround suggested is to setup multiple pay types and assign those to the appropriate classes in QB Time for each employee. This will NOT populate the appropriate classes in QBO but would provide the hours worked for the various classes on the payroll detail report. But the payroll detail report reflects only the hours for each pay type; the employer taxes are one lump sum so it is difficult to allocate total payroll costs to the various classes. Class tracking is the main reason we are using QB Time. How hard can this be to implement??? Feels like false advertising. I'm not sure why we are paying for "elite" payroll service. Will begin to look at other accounting/payroll systems.
