The fact that a company as large and integrated in our country as Quickbooks is attempting to tell me that I need to pay extra money to A THIRD PARTY (that you have made sure to pick for us) to ensure "PCI compliance" is an ethical nightmare. If you want me to use your "specific service," you should buy the company and integrate their services, and just charge the price. Our laws are changing, upfront and honest pricing is in the process of being integrated in our country like it is in Europe. I smell a class action lawsuit. And you'll lose. Maybe not today, but soon.
The best thing your company can do is make an announcement telling us all the truth - that Quickbooks should be responsible for it's own PCI compliance, and if you can't do it on your own? You deserve to go out of business to whatever payment app is taking your business. It is greedy and disingenuous. Even if ensuring PCI compliance on our end does end up costing me more as a customer I could swallow it, but I would fully expect integrated help from Quickbooks regarding setting this whole thing up - THAT'S WHAT I PAY QUICKBOOKS FOR.
The main problem is everyone has this "scam" company trying to contact them. With all of the pushback, one would think Quickbooks would want to help, explain, or extrapolate. But it's just... radio silence or bull crap.
I used to tell people all the time that "it is okay that Quickbooks costs more, I use them anyway" because "they provide a good, steady, reliable service and I don't feel like I am getting ripped off."
No one feels like that anymore. Now Quickbooks is just acting like all the other third-party apps. It begs the question, if Quickbooks is going to take a step down the ethical ladder to be like every other third-party vendor, why stay?
Regardless of what the"consumer focus groups" or investors tell you (looking at you Quickbooks), and what the underlings who work there must repeat verbatim out of fear of losing their jobs, we see you. The internet isn't going away, and your practices won't be forgotten. Might as well start calling you "Sears," thinking that just because you were the big dog your name will carry you forever.
Its gross. Do better.
Posted under this reply, because people deserve to see this and it is a direct response to these "boilerplate" answers we get when we need help.
