Thanks for chiming in this thread, susan. I'm here to ensure the direct deposit will show on its corresponding accounts.
We can contact our customer care team so they can trace the whereabouts of the other direct deposit. They will be able to assist you in finding it since they have the required tools and expertise that can help. You can follow the steps I'll be providing below.
If you're using QuickBooks Desktop Payroll (QBDT), here's how:
- Open your QBDT.
- Toggle to the Help menu and click the QuickBooks Desktop Help/Contact Us.
- Choose the Contact us option, then write a summary of your concern. Once done, click Continue.
- Log in to your Intuit account and Continue, then toggle to Continue with my account.
- Our team will email you a single-use code. Once you receive it, enter it then select Continue.
- Choose between the options chat with us or Have us call you.
For QBDT Payroll Basic, Enhanced, or Standard, you can contact us from Monday to Friday from 6 AM to 6 PM Pacific Time. If you're using the QBDT Assisted Payroll, you can contact us anytime, any day.
If you're using QuickBooks Online Payroll (QBO), follow these:
- Sign in to your QBO account.
- Go to Help, then select Contact Us.
- Write a summary of your concern, then click Let's talk.
- Please choose a way to connect with us:
- Start a chat with an expert.
- Get a callback from the next available support.
For QBO Payroll Core, you can reach out to us from Monday to Friday from 6 AM to 6 PM Pacific Time. If you're using QBO Payroll Premium and Elite, you can contact us anytime, any day.
Visit this website for reference: Contact Payroll Support.
For guidance on what to do if your employee has not received a direct deposit, you can read this helpful article. Handle a direct deposit paycheck that was not received by an employee.
Feel free to get back to this thread for further questions about putting the direct deposit in its appropriate account. I'll be here to assist you.
