I can only imagine how challenging that situation must have been not being able to give an invitation again to your user, @cchills.
No worries, I'll make everything clear for you regarding this concern.
Upon checking our system, the investigation Prompted to Add Time Tracking Only User via QB Time but customer not subscribed to QB Time (INV-80444) has been marked as closed.
I understand you've already reached out to our QuickBooks Support team. However, I recommend contacting them again because they have the tools to add you to the list of affected users and get notified once it's resolved. It's the best we can do given that they have the resources to look into this further.
Here's how:
- Log in to your QuickBooks Online (QBO) company.
- Click the Help button at the top right corner.
- Look for the Search tab, then select Contact us.
- Provide a summary of your concern and click Continue.
- Choose a way to connect with us. You can either choose Chat with us or Have us call you.
In the meantime, here's a resource you can browse through for you to be able to learn what to do if invited users did not receive, or can't find, your email invitation to use QuickBooks Online (QBO): What to do if invited users did not receive the email invitation.
If there's anything else I can help you with besides inviting a user or anything else about QuickBooks, don't hesitate to reach us out again. We're always here 24/7. Stay safe, and have a good one.
