I'm glad to have you here, @_mt.
Let me direct you to the best possible help to generate the W2 of your inactive employee.
QuickBooks Desktop (QBDT) should have generated a W-2 regardless of your employee's employment status if you're utilizing the assisted or full-service as long as they have paycheck records within the year. The same goes for the "Do it Yourself payroll".
With that in mind, I recommend contacting QuickBooks Desktop (QBDT) Payroll support to help you navigate your account before migrating to QuickBooks Online (QBO). Here's how:
- In your QuickBooks Desktop (QBDT). Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Choose Contact Us.
- Type a brief description of your issue, then select Continue.
- Sign in to your Intuit account. Select Continue and then Continue with my account.
- If you don't have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have multiple accounts, select the one you want to use and then Continue.
- Select to chat with us or Have us call you.
You might need help migrating your QBDT Payroll Data to QBO. Check out this article: Move your QuickBooks Desktop Payroll info to QuickBooks Online Payroll (payroll only).
I'll also add this article to help you look for your payroll service: Find your QuickBooks Payroll service.
Don't hesitate to reply to this post for additional questions about generating W2 or moving data. Keep safe always.
