Employees and payroll

Thanks for joining the Community and getting involved with this thread, mmbrazell.

You can get in touch with our Customer Care team while using QuickBooks.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available. They can also be reached outside of QuickBooks, if necessary.

Once you've reached an agent, I'd recommend mentioning your scenario and that there's an ongoing investigation about it that you'd like to have the account added to as an affected user. After your account's been added to our investigation case, you'll receive email notifications about any updates relating to it.

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Thursday!