Hi there
Let's troubleshoot this matter together so you can continue reconciling your accounts seamlessly.
First, I recommend double-checking your payroll settings to ensure that the paycheck is mapped to the correct account.
To review your payroll settings, follow these steps:
- Click the Gear icon.
- Go to Payroll settings.
- Scroll down to the Accounting section. Then, click the Pencil icon.
- Confirm that the accounts are mapped correctly.
- Hit Done.
If the check is still not visible in the register, I recommend performing troubleshooting steps to isolate browser issues as the root cause. Outdated cache files could be causing some pages not to load properly.
First, open your account in a private window. You can use the shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once logged in using an incognito window, locate the paycheck in the register. If you can find it, I suggest clearing the cache on your regular browser to eliminate outdated files. Alternatively, you can also use other supported browsers.
Here's a helpful guide that will help ensure that your QuickBooks accounts match your real-life ones: Reconcile workflow.
Additionally, you can also generate a reconciliation report for future reference. Here's a guide on how to do it: How do I view, print, or export a reconciliation report?
Come back to this post if you have any other questions about missing transactions in QuickBooks. I'll be around to help you out.
