We appreciate you for getting back here in the thread, @amy2595.
Before anything else, can you tell us more details about your query? We'd like to know what you're trying to accomplish and which section in the program doesn't work.
Also, please know we see the urgency of this matter, and it isn't the experience we want you to have when using the program. We recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support availability, you can visit this page: QuickBooks Online Support.
Moreover, here are some articles to help you manage invoice payments and keep track of data you entered inside the program:
Feel free to drop by if you need further assistance or have any additional QuickBooks-related queries. We'll make sure to be around to help you out again. Keep safe.
