Hello @amy2595, thank you for reaching out to us. I'm here to assist you with the error you are facing while trying to save and close your transactions.
This error might be caused by an issue with your web browser. To resolve this issue, let's start with some basic troubleshooting steps. First, please try accessing your QuickBooks account using a private browsing mode. This mode is known as InPrivate in Internet Explorer, Incognito in Google Chrome, and Private Window in Firefox. You can access this mode by pressing the following keys:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If the buttons are now working, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.
In case you need help in accomplishing other tasks in QBO, you can check our articles on this link. Let's make sure that the topic is set as "QuickBooks Online."
If there's anything else I can do for you, please let me know. I'll be around to help you. Have a beautiful day!
