Let me help you troubleshoot the issue you encountered while updating your contractor's personal information, Meryl.
Normally, you can easily edit a contractor's email address in their profile. However, if you were unable to do so, I'd like to know if you encountered any error messages while trying to make the changes. If you did, please let me know what specific error message you received. This information will help me identify the issue and provide you with a tailored solution to your concern.
In the meantime, let's perform browser troubleshooting steps to resolve the issue, as it could be an issue related to your browser.
To begin, let's access your account through your browser's incognito mode, which will prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists.
If you want to get a closer look at your business's finances, you can check out this material to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll: Run payroll reports
Don't hesitate to reach out to us if you have further questions about editing contractor's information in QBO. The Community is always available to help you. Take care.
